A New Chapter for Hyak: Welcome to Core Fiber

Fast internet has always been about more than a speed test.

It’s the video call that doesn’t freeze. The business systems that stay online. The movie that streams without buffering. The home network that helps keep connected devices secure. And when something does go wrong, it’s knowing there’s someone you can actually reach.

That philosophy has helped Hyak serve homes and businesses across Oregon with high-speed connectivity, network services, security, and customer support.

Now, Hyak is part of Core Fiber.

The name is changing, but the goal remains familiar: deliver dependable connectivity backed by the technology and people customers need to get more from it.

Building on what Hyak already started

Hyak has helped bring high-speed connectivity to communities along Oregon’s central coast, including Florence, Mapleton, and Dunes City.

For many customers, that meant more than simply having an internet connection. Hyak paired connectivity with services designed to support the broader needs of homes and businesses, including security, network management, and customer support.

Core Fiber shares that same broader view of connectivity.

A great internet experience starts with a fast, reliable network, but it doesn’t end there. The equipment inside the home or business, network security, Wi-Fi coverage, and access to knowledgeable support all play a role in whether that connection actually works the way customers expect.

Bringing Hyak into Core Fiber allows us to build on that foundation with additional resources, technology, and continued investment in the communities we serve.

More ways to keep Oregon homes connected

The demands we place on our internet connections keep growing.

Households may be streaming several shows at once, joining video meetings, gaming online, backing up files to the cloud, and running smart-home devices in the background. For many people, even television itself now arrives through an internet connection.

Fiber is an ideal way to deliver that capacity directly to homes and businesses. Core Fiber continues to offer fiber service in Oregon communities including Florence, Mapleton, Dunes City, and Prineville. In parts of Oregon where running fiber directly to every property is more difficult, Core Fiber also offers next-gen wireless internet. Core Fiber’s wireless service extends dependable broadband to areas where traditional wired infrastructure is harder to build.

Whether the connection reaches a home through fiber or next-gen wireless, the goal is the same: give more Oregon households and businesses a connection capable of keeping up with the way they use the internet today.

You can check service availability at your address.

The next chapter for Hyak customers

The internet has become essential infrastructure for Oregon homes and businesses, and the demands placed on it will only continue to grow.

Homes are adding more connected devices. Businesses are relying more heavily on cloud applications. Streaming continues to replace traditional television. Remote and hybrid work have made dependable connectivity even more important.

Core Fiber is building networks and services designed to keep pace with those demands, with a growing Oregon footprint that includes both fiber and next-gen wireless communities.

Hyak joining Core Fiber gives us an opportunity to keep building on the network, services, and customer relationships already established across Oregon.

A new name. More resources behind it. The same commitment to keeping customers connected.

Welcome to Core Fiber.

FAQs for Hyak customers

Is Hyak now Core Fiber?

Yes. Hyak is now part of Core Fiber and is transitioning to the Core Fiber name. While the brand is changing, the goal is to carry forward the service and customer experience Hyak customers already know while continuing to invest in the network.

Is my internet service changing?

Becoming part of Core Fiber does not mean Hyak customers need to find a new internet provider. Core Fiber is continuing to serve customers in Hyak’s former Oregon footprint, with available technologies, plans, and speeds depending on location.

Will I still have fiber internet?

Where fiber service is currently available, Core Fiber continues to provide fiber internet. Core Fiber currently offers fiber service in Oregon communities including Florence, Mapleton, Dunes City, and Prineville.

What happens to Hyak’s security features?

Security remains an important part of the Core Fiber experience. Select Core Fiber plans include advanced security, parental controls, ad blocking, and other tools customers can manage through the Core Fiber app.

Will I still be able to talk to a real person for support?

Yes. Personal support is central to Core Fiber’s approach. Customers can reach real people for assistance, including a Core Advocate who can serve as a consistent point of contact when they need help.

Does Core Fiber also offer wireless internet in Oregon?

Yes. In addition to fiber, Core Fiber offers next-gen wireless service in a number of Oregon communities. Its current service area includes Bend, Crooked River Ranch, Eagle Crest, Juniper Canyon, Ochoco West, Powell Butte, Redmond, Seventh Mountain, Terrebonne, Tetherow, and Tumalo.

What does joining Core Fiber mean for the future?

Hyak becoming part of Core Fiber brings an established Oregon network into a larger organization focused on investing in reliable connectivity, modern technology, and customer support. The goal is to build on what Hyak already established rather than start over.

Where can I learn more?

Customers can visit Core Fiber’s website to learn more about current plans, services, and support or check service availability at their address.